Magellan Distribution's commitment to quality encompasses everything that we do:

Vendor Qualification
Magellan's suppliers are subject to stringent vendor standards of quality and accountability to ensure that only the highest quality product is sourced for our customers. Our ISO Vendor Qualification and Corrective Action Program is designed to screen out problem vendors before they become a problem for our customers and to ensure that issues are traced back to their root cause for corrective action. This vendor program has proven successful in allowing us to maintain high quality product standards while continually expanding our worldwide supplier network.

Product Inspection
Our Quality Assurance (QA) Department references manufacturer specifications and employs visual/microscopic inspection to evaluate the component inventory that is received and processed to fulfill customer orders. Images are collected of products and any associated certification paperwork. Magellan has arrangements with testing houses to conduct functional product testing on an as-needed basis.

Order Processing
Products which meet all customer specifications are bar coded (in accordance with EIA/JEP 130, ANSI/EIA 556-B, and EIA 624 standards), packaged, invoiced, and shipped in accordance with customer-specified instructions.

ISO Certification
Magellan Distribution Corp. is an ISO 9001:2000 certified distributor of electronic components (ISO Certificate # 951 06 3653-A). View Magellan's ISO certificate (PDF).

Facilities
Magellan's building has exterior and interior security systems (both electronic and physical) to safeguard client assets and prevent losses. Magellan's Operations Department has achieved electrostatic discharge (ESD) compliance throughout the warehouse facility and all employees are required to complete ESD refresher training annually.

Customer Feedback
We conduct customer satisfaction surveys annually to measure how we are doing against our objectives and our customers' objectives. Take Magellan's Customer Satisfaction Survey (PDF).

Employees
Our commitment to our clients begins by attracting, hiring, training, and providing professional growth opportunities for outstanding service professionals charged with building and supporting Magellan's client relationships.